FAQs

Select the items to purchase, and click “Add to Cart”. Shopping Cart will be updated with the total products selected, you will need to sign in your account and proceed with the checkout.

After key-in discount code (if applicable), proceed to checkout and make payment via iPay88 portal. Once the payment is successful, you will receive an email from us regarding your order is received.

Yes. This is to ensure your personal data and shipping details recorded properly for our issuance of tax invoice and shipping consignment notes.

Privacy Policy

www.caroline.com.my treats personal information, such as your name, email address or telephone number as important privacy. We promise your personal information will not be disclosed to third party. We will not use or sell your personal information to third party unless:

1. Users agreed to share with third party.
2. Users make knows to public of their personal information in selves-willingness in order to enjoy products or services.
3. Violations of caroline.com.my’s Terms of Use, or as otherwise required by the law.

Vouchers code will be sent to our registered users via email when there is promotion. If you receive such emails, please enter before you complete your checkout process to get discounts/promotions.

You can make payment via online banking (listing of the online banking available) or credit card through iPay88 payment portal which is available for selection during checkout.

West Malaysia – Free with purchase of any products for PosLaju.
East Malaysia – RM10.00 for PosLaju. Free shipping is entitled for purchase above RM300.00 in a single receipt.

We understand most of our customers are looking for best experience in online shopping. Hence, our company aims to delivery within the period of 1-3 working days under normal circumstances (except under circumstances that is unable to control, such as courier service delay, emergency out of stock, etc).

The dispatch of goods from warehouse will be at 4:00 P.M. of working days, all orders with payment received before the timing will be process and delivered on same day. For the orders with payment completed after 4:00 P.M, it will be delivered on next working day.

For every status update, there will be an email being sent to you. Order Received/Processing > Payment Received > Order Completed with tracking number for PosLaju.

Yes! With every parcel you received from us, there will be samples included. If there’s any particular products you would like to try, please email us your wish list at sales@caroline.com.my or WhatsApp 012-310 9943.

We want to feel worthy for every cents you’ve spent with our products. If you’d like to return or exchange an item, we will assist you with our best effort.

• Returns must be due to valid reasons: damage during shipments or wrong item/type/shade/etc.
• Returns must be made within 14 days from date of purchase.
• Damaged items must be returned together with original box and receipt, the shipping fee that will be refund is RM5.00 (maximum).
• Item bought during promotional events are not accepted for return and exchange.
• It will take minimum 14 working days from date of returned goods received to process.
• Returned items value will be credited to you account, it can be use to purchase other products. No refund in cash/monetary term is allowed.

Kindly email you enquiry to sales@caroline.com.my with Subject “Return Item”, please attach pictures for the matter or conditions ease the process, along with the necessary details listed below:

Name: Registered in caroline.com.my/email address
Address:
Telephone:
Order No:
Product Name:
Received Date:
Return Date:
Reason:

Our Admin will contact you via email once the verification of your order is done, and there will be further instructions on how to proceed further.

For Beauty Salon or Home-based Salon owner, you may drop us an email at sales@caroline.com.my or WhatsApp 012-310 9943, stating your current location, and we will assign a sales representative to liaise with you with further information.